FAQs

Where are you located?

We are an online store that is based in the USA (United States of America)

Do you have a physical store?

No we are only based online

How long does shipping take to my country?

If you are based in USA/CAN/AUS/Europe Region, shipping will no longer take more than 1.5-3 weeks maximum. However if based outside of those countries, shipping will approximately take between 3-5 weeks.

How come shipping times are faster in USA/CAN/AUS/Europe Region?

Our postal service is more well integrated to those countries. We hope to improve our shipping services to other countries in the near foreseeable future

How long does it take to process orders?

Usually, it takes 2-4 business days to process orders. Sometimes it may take more if it's the holiday season or any other notable events such as Black Friday, Cyber Monday, Labour Day, Remembrance Day etc.

When are your business days?

Our business days are from Monday-Friday. Orders made on the weekend will be processed the next business day (on a Monday). 

Why does it take so long to ship out my order?

Due to high order volume and processing, it takes us way longer to ship out the products since we have to processes them and monitor them through our warehouse.

My order is taking way longer than it is expected to arrive?

Don't worry this is somewhat normal. Sometimes orders tend to arrive at a later date than it's expected. If you have any concerns, please do not hesitate to contact us.

I have never heard of this website, am I able to trust CarttoBasket?

Just like you, we have trust issues when it comes to online shopping. That is why we like to provide exceptional customer service. Studies show that the average customer is hesitant to buy from a new website. We believe that it is due to terrible customer service and a "hard to navigate" website. This is why at CarttoBasket, we like to put ourselves in the customer's shoes and try to make this website the best possible experience for you. 

I cannot seem to afford the product that I am after but I really want to buy it

While we do have strict policy, however we do tend to empathise with the customer's wants. Nevertheless, we can make a deal with you....if you subscribe to our newsletter and email us which product you are after, we will give you an exclusive lifetime discount that is under your name. Sounds like a great deal?

I ordered a product on this website but i did not like it. Am i entitled to a refund?

You sure are! In the first 3 days after you receive your product, you are entitled to a full refund. However after the 3 day mark, you aren't entitled to a refund

Do you have a social media?

Yes you can Like our page on Facebook or Follow Us on our Instagram page

Why Does it take longer for the Portable Mini Blender to ship to the UK?

Due to logistical errors, we were unable to ship this product to the UK within the 1.5-3 weeks time frame. This is due to having many issues with carriers and suppliers who were unable to meet this expected shipping time frame. Therefore, we now ship to the UK in 3-5 weeks time for the Portable Mini Blender. Other products ship in less time (1.5-3 weeks time).

Where can i contact this page?

You can contact us by visiting our "Contact Us" page or messaging us on our Social Media sites. Due to high volume of messages on our Social Media sites, please expect a slower response. If you would like a much faster response, please feel free to email us on info@carttobasket.com

What are the benefits of following CarttoBasket on social media?

We like to offer discounts every now and then on our social media platform/s. Following us on social media gives you the advantage of getting your desired product at a much cheaper price. 

Is there a way I can followup with my order?

Yes off course! You can track your order through our "Track Your Order" page on our website. Once your order has been processed and shipped, you will receive a tracking code. If you are having issues tracking your order or following up with your order, please feel free to email us and a CarttoBasket Team Member will be able to assist you.